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Return / Replacement

RETURN / REPLACEMENT

At Liza Angel, your satisfaction matters most. If you’re not completely happy with your purchase, returns and exchanges are fast and easy!

RETURN WINDOW:

  • You can request a return or exchange within 15 days of receiving your order.
  • After 15 days, we won’t accept returns or exchanges.

ELIGIBILITY CONDITIONS:

To qualify for returns or exchanges, ensure:

  • Sunglasses are unused and in original condition.
  • Original QR tag / barcode is intact.
  • Original packaging, case, and accessories are included.
  • Return request raised within 3 days of delivery.

MANDATORY UNBOXING VIDEO (IMPORTANT):

  • A clear unboxing video is required if you claim that the product delivered is wrong, damaged, or defective.
  • The video should clearly show the unopened package, shipping label, and condition of items immediately upon opening.
  • Report any issues within 5 hours of delivery along with the unboxing video and clear images.

Note: Claims for wrong/damaged products without an unboxing video will not be accepted.

NOT ACCEPTED IF:

  • Used/damaged after delivery
  • Missing QR tag, case, or packaging
  • No unboxing video for wrong/damaged product claims
  • Return request raised after 3 days
  • Discounted / Buy 1 Get 1 / Promotional offer orders

EASY EXCHANGES:

  • First exchange is free.
  • Additional exchanges cost ₹150 each.
  • Exchange requests must be made within 3 days of delivery.
  • If reverse pickup is unavailable in your area, self-ship your product; we’ll reimburse shipping charges up to ₹150 (in wallet credit).

Exchange products ship after inspection at our warehouse.

REFUND POLICY

At Liza Angel, we offer returns based on your payment method:

• Prepaid Orders:

  • ₹150 fee deducted (Shipping & Handling fee).
  • Refund sent to original payment method within 5-7 working days.

• COD Orders:

  • Refund provided as Store Credit / Coupon, valid for 24 months.

PRESCRIPTION & CUSTOM SUNGLASSES POLICY:

  • Not returnable (custom-made products).
  • If we made an error, we’ll replace it for free.
  • Report within 24 hours with unboxing video.

SHIPPING & DELIVERY TIMELINES:

Orders ship within 24 hours of confirmation.

  • Metro Cities: Delivered within 3-4 working days.
  • Non-Metro / Rural Areas: Delivered within 5-8 working days.

Delays may occasionally occur due to weather, logistics, or unforeseen events. Your patience is appreciated.

NEED HELP? CONTACT US:

Return Policy applicable for orders placed on or after: 1st January 2026

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