1. Zero-Risk Delivery Promise

At Liza Angel, we take utmost care in packaging delicate eyewear using shockproof multi-layered protection, sturdy hard cases, and bubble cushioning. Every shipment is 100% insured and protected against transit damages until it safely reaches your hands.

2. What Is Covered Under Damage Protection

If your package arrives with any transit-related damage or defect, you are fully covered for a free instant replacement:

• Cracked or Broken Lenses: Any lens fractures, deep scratches, or chips sustained during transit.
• Bent or Fractured Frame: Deformed metal temples, bent bridges, broken weld joints, or loose hinges upon unboxing.
• Tampered Outer Packaging: Packages received crushed, torn open, or showing evidence of courier tampering.
• Missing In-Box Accessories: Hard case box, microfiber cloth, or protective pouches missing upon initial delivery.

3. Simple 3-Step Damage Claim Process

If you receive a damaged product, our support team will resolve it swiftly without unnecessary delays:

1. Report Within 48 Hours: Notify our customer support team within 24 to 48 hours of package delivery.
2. Share Evidence: Send clear photos or a short video showing the outer shipping box with the courier label and the damaged sunglasses to support@lizaangel.in or our WhatsApp support.
3. Instant Priority Replacement: Once verified by our quality control team, we will dispatch a brand-new replacement unit within 24 business hours at zero additional shipping cost.

4. Important Guidelines for Customers

• Unboxing Recommendation: We encourage recording a quick 30-second unboxing video while opening the outer courier flyer to expedite claims.
• Heavily Damaged Parcels: If the external parcel is visibly crushed or opened at the time of delivery, you may refuse delivery and inform our support team immediately.
• Post-Usage Accidental Damages: Physical breakage occurring after successful delivery (e.g., dropping, sitting on frames, or rough usage) is not covered under transit damage protection, but may be eligible for support under our 6-Month Warranty Policy.