1. Cancellation Before Dispatch (Fast & Free)

We process orders quickly to ensure express delivery. If you change your mind and wish to cancel your order, you can do so before the product has been dispatched from our fulfillment center:

• Cancellation Window: You can request a cancellation within 12 to 24 hours of placing the order (or before the tracking AWB number is generated).
• How to Cancel: Send an email to support@lizaangel.in or message our support team on WhatsApp with your Order ID and reason for cancellation.
• Cancellation Charges: 100% Free. No penalty or cancellation fee is applied for cancellations initiated prior to dispatch.

2. Cancellation After Order Dispatch

Once your order has been packed, assigned a courier tracking number, and handed over to our logistics partners (e.g., Delhivery, Blue Dart, Xpressbees), it cannot be cancelled directly from the system while in transit:

• Refusal at Doorstep: You may choose to refuse delivery when the delivery executive attempts to deliver the parcel at your doorstep.
• Post-Delivery Return: If you accept the parcel, you can easily initiate a return/exchange request within 7 days under our standard Return Policy.

3. Refund Timelines for Cancelled Orders

When an eligible cancellation request is confirmed:

• Prepaid Orders (UPI, GPay, Cards, NetBanking): The complete order value (100%) will be automatically refunded back to your original payment method within 3 to 5 business days.
• Cash on Delivery (COD) Orders: No refund is necessary as no payment was collected prior to shipment.

4. Cancellation by Liza Angel (Management Rights)

Under certain unavoidable circumstances, Liza Angel reserves the right to cancel an order. Potential reasons include:

• Stock Out / Quality Check Failure: If an item is out of stock or fails our stringent pre-dispatch quality inspection.
• Incomplete / Inaccurate Address: Incomplete delivery addresses or unserviceable pincodes.
• Unverified COD Orders: High-value Cash on Delivery orders that remain unconfirmed after verification calls or WhatsApp messages.
• Technical or Pricing Glitches: Unintentional system or typographical pricing errors on the website.

In case of seller-initiated cancellation, prepaid amounts will be refunded in full immediately.