1. Warranty Coverage Overview

At Liza Angel, we take pride in the craftsmanship and optical precision of our eyewear. Every pair of sunglasses is covered by a 6-Month Limited Warranty against manufacturing and material defects from the date of original delivery.

2. What Is Covered Under Warranty

This warranty exclusively covers defects in materials and manufacturing workmanship under normal and intended usage:

• Frame Integrity: Frame weld joint failure, breakage at factory solder points, or structural defects.
• Hinges & Hardware: Spontaneous loosening, breakage, or detachment of factory hinges and temple screws.
• Plating & Coating: Premature peeling, tarnishing, or bubbling of frame plating and color finish.
• Lens Delamination: Spontaneous peeling or bubbling of UV400 coating without physical impact.

3. What Is Not Covered (Exclusions)

The warranty does not cover damages resulting from accidental abuse, improper storage, or normal everyday wear and tear, including:

• Surface Scratches: Scratches, chips, or rub-marks on lenses caused by abrasive surfaces or improper cleaning cloths.
• Accidental / Physical Force: Bending, snapping, or crushing caused by sitting, stepping on, or dropping the eyewear.
• Extreme Exposure: Warping or damage resulting from leaving sunglasses on hot car dashboards or exposure to harsh household chemicals/solvents.
• Unauthorized Alterations: Any modifications, disassembly, or third-party repairs.
• Loss or theft of the product.

4. How to File a Warranty Claim

Filing a warranty claim is fast and straightforward. Follow these steps:

1. Gather Details: Keep your Order ID, invoice copy, and 2-3 clear photos/video highlighting the defect ready.
2. Submit Request: Send an email to support@lizaangel.in with the subject line “Warranty Claim – [Your Order ID]” or reach out via official customer support WhatsApp.
3. Quality Assessment: Our technical team will review your submission and provide an assessment within 24 to 48 business hours.
4. Resolution: If approved under warranty terms, we will either repair the defect, dispatch replacement spare parts, or provide a brand new replacement product free of charge.